Welcome to UrbanFit. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During sales, promotions, or holiday periods, processing times may be slightly longer.
Shipping Locations
We currently ship to:
India
United States
United Kingdom
Canada
Australia
Selected International Locations
If your country is not available during checkout, please contact our support team for assistance.
Estimated Delivery Times
Region
Estimated Delivery Time
India
3–7 Business Days
United States
7–15 Business Days
United Kingdom
7–15 Business Days
Canada
8–18 Business Days
Australia
8–18 Business Days
International
10–25 Business Days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on:
Delivery location
Package weight
Shipping method selected
Free Shipping may be offered on selected products or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing:
Tracking number
Shipping carrier information
Tracking link
Please allow 24–48 hours for tracking information to update.
Customs, Duties & Taxes
For international orders:
Customs duties, taxes, and import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
UrbanFit is not responsible for delays caused by customs clearance procedures.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
We may not be able to modify the address once the order has been shipped.
Additional shipping fees may apply for reshipment.
UrbanFit is not responsible for orders delivered to incorrectly provided addresses.
Lost or Delayed Packages
If your package is significantly delayed or appears lost:
Check your tracking information.
Contact the shipping carrier.
Contact our support team with your order number.
We will assist in resolving the issue as quickly as possible.
Damaged Packages
If your order arrives damaged:
Take clear photos of the package and product.
Contact us within 48 hours of delivery.
Include your order number and supporting images.
We will review the claim and provide an appropriate resolution.
Multiple Shipments
In some cases, items from the same order may be shipped separately depending on inventory availability and warehouse locations.
You will receive separate tracking information for each shipment if applicable.
Delivery Delays
UrbanFit is not responsible for delays caused by:
Customs inspections
Natural disasters
Severe weather conditions
Carrier disruptions
Public holidays
Incorrect customer information
Contact Us
If you have any questions regarding shipping, please contact us:
