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FAQs

FAQ’s

General Questions

UrbanFit is a fitness and activewear brand offering premium gym wear, yoga wear, sports bras, co-ord sets, outerwear, and fitness accessories designed for comfort, performance, and style.

We currently ship to multiple locations, including India and selected international destinations. Shipping availability is displayed during checkout.

You can reach our support team through our Contact Us page or by emailing us at support@urbanfit.com

Orders & Payments

Simply browse our products, add your desired items to the cart, proceed to checkout, and complete your payment securely.

We accept major credit/debit cards, UPI, net banking, wallets, and other payment methods available at checkout.

Orders may be cancelled before they are shipped. Once shipped, the order will be subject to our Returns & Refund Policy.

Yes. After placing your order, you will receive an order confirmation email with your purchase details.

Shipping & Delivery

 

Delivery times vary by location:

  • US: 3–7 Business Days
  • International Orders: 7–20 Business Days

Delivery times may vary during holidays or peak shopping periods.

Once your order ships, you will receive a tracking number and tracking link via email.

Free shipping may be available on selected orders, promotions, or minimum purchase amounts.

While we work with reliable shipping partners, delays may occasionally occur. If your package is significantly delayed, please contact our support team.

Returns & Refunds

We accept eligible returns within 30 days of delivery. Products must be unused, unworn, and in original condition.

Contact our support team with your order number and reason for return. We will provide return instructions.

Approved refunds are typically processed within 5–10 business days after the returned item is inspected.

Yes, size exchanges are available subject to stock availability.

Still Have Questions?

If you can’t find the answer you’re looking for, we’re here to help.

📧 Email: support@urbanfit.com

📞 Customer Support: Contact Us Page

💬 Response Time: Within 24–48 business hours