Last Updated: June 2026

Welcome to UrbanFit. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Returns & Refund Policy below.

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Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused, unworn, and unwashed
• Be in their original condition
• Have all original tags attached
• Be returned in the original packaging whenever possible
• Not show signs of wear, damage, or alteration

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Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Clearance or final sale items
• Personalized or custom-made products
• Items marked as non-returnable at the time of purchase
• Products returned without original tags

For hygiene reasons, some accessories may not be eligible for return once opened.

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Return Process

To request a return:

1. Contact our support team at support@urbanfit.com.
2. Include your order number and reason for return.
3. Our team will provide return instructions.
4. Securely package the item and ship it to the return address provided.

Returns sent without prior authorization may not be accepted.

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Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing time typically takes 5–10 business days after approval.
• Your bank or payment provider may require additional time to post the refund.

Shipping charges are generally non-refundable unless the return is due to our error.

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Exchanges

We offer exchanges for:

• Incorrect items received
• Defective products
• Damaged products
• Size exchanges (subject to stock availability)

If the requested replacement item is unavailable, a refund may be issued instead.

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Damaged or Incorrect Orders

Please inspect your order upon delivery.

If you receive:

• A damaged item
• A defective product
• An incorrect product

Contact us within 7 days of delivery and provide photos of the issue. We will work quickly to resolve the problem.

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Return Shipping

Customer Responsibility

Customers are responsible for return shipping costs unless:

• The item was defective
• The item arrived damaged
• The wrong item was shipped

Our Responsibility

We will cover return shipping costs when the return is caused by our error.

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Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.
2. Contact your credit card provider.
3. Contact your bank, as processing times may vary.
4. If you still have not received your refund, contact us at support@urbanfit.com.

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Order Cancellations

Orders may be cancelled before shipment.

Once an order has been shipped, it cannot be cancelled and must follow the standard return process.

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Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

UrbanFit
Email: support@urbanfit.com
Website: urbanfit.urbangarbfashion.com